FAQ About MinniesWool
In our line of work, we know that our customers often have a lot of questions about the specific products and services available. That’s why we compiled a detailed FAQ section below. If you still have a question, get in touch with us today and we’ll be happy to help you out.
What is Merino Wool?
Merino wool is a luxury investment piece for your home. Just a slight step down from cashmere, except it's more durable. It's one of the softest wool in the world. Merino Wool comes from the fleece of the merino wool sheep. They are prized for their incredibly soft coats, and in turn produce the most amazing yarns for knitting. Their fibers are three times finer than human hair, making them feel soft and luxuriously gentle next to your skin.Merino wool is hypoallergenic, flame retardant, breathable, and reacts to body temperature so you stay warm and cozy in the winter and cool in the summer.
At MinniesWool, we use top quality 21- 23 micron wool fibers which makes them incredibly soft to the skin. 18 microns are also available for purchase at a higher price point. They are extremely soft and delicate. Please message if you're interested in 18 Micron blankets or cushions.
Our blankets are perfect to snuggle up to and a perfect size for a couch throw. Or it can also be used as a bed cover depending on your size. The chunky knit pillow cushions are a beautiful decor piece to any room and are known to be great focal points. All of the chunky knits are hand-made in the U.S. and are ethically sourced from non-mulesed sheep where they are treated with great care.
Delivery and Processing Time
The time I need to prepare an order for shipping varies. Standard processing time is usually two to three weeks from the order date. And then 2-3 day shipment via USPS. Expedited delivery option is available for certain colors depending on what's in stock. Cost for expedited shipment orders range between an additional $25-$35 depending on the size of the blanket. Please inquire if you are interested in Expedited shipment.
Returns and Exchange Policy
If for any reason you are unsatisfied with the product, you can return your product within 3 days (postmarked) of receiving your order. And I will refund the full amount upon receipt of the blanket. However the return S&H will have to be paid by you, unless there is a defect in the product.
I do not accept exchanges
But please contact me if you have any problems with your order and we can work to mitigate any issues.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs except if there was a defect on the product, then seller will refund the cost of the return. If the item had no defect, but was not returned in its original condition, the buyer is responsible for any loss in value.
Cleaning & Care
Spot clean any spills using a light damped towel or Dry clean only. Merino wool is odor resistant and stain resistant. So minimum cleaning will be needed. Merino wool is very soft and delicate. Please handle your product with care.
Aside from the great benefits of merino wool, with heavy use, wool will pill (pesky fuzzy balls). So you will need to gently pull the bits by hand or trim away the fuzzy balls. With time, your blanket will felt and become more durable, yet continue to remain soft throughout its use.